Review real decisions
We interview the decision maker using previous cases. We record the information considered, the reason for the answer, and what made an exception different from an ordinary request.
Your expert’s decisions.
A guide others can use.
A documented decision guide built from one person’s experience. Your team receives the rules, reference cases and explanations behind recurring decisions, with clear boundaries for when to act and when to ask.
Scope & pricingExample deliverable
Decision guide
Pricing decisions
WhenWithin the agreed price band
Use the approved price.
- Responsible
- Sales
- Reference
- Pricing policy
WhenBelow the approved floor
Ask the pricing owner.
- Responsible
- Commercial lead
- Reference
- Exception guide
WhenTerms are not recorded
Clarify before quoting.
- Responsible
- Sales
- Reference
- Required information
Why it helps
Keep the reasoning in the business.
Some decisions keep returning to one desk: a price exception, a credit request or an unfamiliar supplier. The expert usually knows which details matter. Other people see the final answer but miss the reasoning, so the next similar request starts the same conversation again.
We work through past decisions with that person and make the reasoning usable by others. The result combines readable guidance with instructions that software can follow within agreed limits. Your team can handle familiar cases more consistently, while unusual situations still reach the person responsible for the decision.
How we deliver it
From experience to a working guide.
Write and test the guide
We turn that material into rules, examples and escalation points. Then we compare the guide against known decisions and review disagreements with the expert before it is used.
Introduce it with supervision
Your team starts with the guide under agreed supervision. You receive the decision library, test cases and ownership record, including the circumstances in which someone must ask for judgment.
What you receive.
For owners and department heads whose decisions depend on one person.
Useful before a handover, or when routine decisions keep returning to the same desk.
Decision library
Readable guidance and tested agent skills.
Reference cases
Past decisions retained as repeatable tests.
Decision record
The interviews, reasoning and ownership of each rule.